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What to Do After a Sewage Backup

Practical first steps while waiting for professional assistance.

This guide offers general information, not a property-specific assessment. If sewage is present, prioritize safety and seek qualified assistance.

Keep people away

Avoid contact with sewage water. Keep children and pets out of contaminated areas, and avoid entering spaces with possible electrical hazards.

Stop the source if safe

If you know how to stop water flow safely, do so. Do not operate electrical equipment in flooded areas or attempt risky plumbing repairs.

Document and contact help

From a safe location, note affected rooms and take photographs if practical. Contact your insurer and an appropriate cleanup professional for an assessment.

If there is an immediate electrical, structural or other life-safety danger, stay away and contact appropriate emergency services.

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